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Yuma is an artificial intelligence solution engineered to automate every stage of the customer journey for e-commerce businesses, covering support tickets, sales inquiries, and social media interactions. Its primary function involves autonomously resolving a high percentage of conversations across different channels while maintaining low response times without requiring proportional increases in staff numbers. The platform integrates with various helpdesk systems to ensure that one unified AI agent can follow established business processes and demonstrate its reasoning for each interaction. While it claims broad applicability to any e-commerce platform,
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