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Pivony
Monitor progress, assign tasks, and integrate with popular tools for visual insights.
Pivony collects and analyses customer reviews, support tickets, and survey feedback to deliver insights that help reduce churn and improve satisfaction levels. The platform performs automated root cause analysis on voice of customer data to identify key drivers behind service interactions for CX teams. It is trusted by major organisations including Vodafone, Samsung, and Allianz who utilise its analytics capabilities. Users seeking to understand critical customer sentiment can access a free brand check or request a demonstration of the full system.
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