Avaamo

Avaamo serves as an advanced conversational AI platform designed specifically for enterprise contact centres to automate, augment, and analyse voice interactions at scale. It enables organisations to understand, authenticate, and route calls intelligently while providing real-time assistance to human agents through its agent assist capabilities. The system supports various specialised roles including healthcare and workplace agents alongside customer support functions to improve overall workforce efficiency. Its focus on creating a more natural dialogue experience distinguishes it from traditional IVR systems built primarily for business rather than the caller.