Extracts insights from text with sentiment analysis, PII redaction.
Alterra Answers
Automate customer queries, respond accurately & integrate with customer service solutions.
Alterra Answers is an AI-powered add-on for Zendesk that automatically replies to routine tickets, aiming to increase customer satisfaction and free agents for complex cases. It integrates directly with Zendesk Support. The tool is aimed at customer-service teams using Zendesk who want faster ticket resolution.
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